FREQUENTLY ASKED QUESTIONS

Welcome to www.naturalwoodserve.com! We take customer feedback and complaints very seriously to ensure that we provide you with the best possible shopping experience. Below are our terms and procedures for handling issues, please refer to them if you encounter any issues.

1. Problem Feedback
   If you encounter any problems during the purchase process or when using our products, please contact us in time. You can send details via email to [email protected]. Providing your order number and the specific details of the problem will help us process your request quickly and efficiently.
2. Processing Time
   We will respond to you within 1 business day of receiving your problem feedback. Our customer service team will evaluate your feedback and provide a solution.
3. Solution
   In response to your feedback, we will provide the following solutions:
   ● Refund: If the product has quality problems or does not meet your expectations, we will process a refund request in accordance with our refund policy.
   ● Replacement: If the product is damaged or defective during transportation, we will replace the corresponding product for you free of charge.
   ● Remedy: If applicable, other solutions may be provided depending on your specific situation.
4. Disclaimer
   We take product quality very seriously, but in some cases, unexpected problems may occur. We will do our best to provide support for problems caused by force majeure (such as natural disasters, shipping delays, etc.), but we do not assume any subsequent liability arising therefrom.
5. Customer Responsibility
   As a customer, we hope that you will check the goods as soon as possible after receiving them and contact customer service immediately if you find any problems. Delayed feedback may affect your rights and available solutions.
6. Policy Updates
   We reserve the right to update and modify the terms of this issue. All changes will be posted on the website and will take effect immediately. Please check these terms regularly to understand the latest policies.
7. Contact Information
   If you have any questions or need further assistance, please contact us at the following methods:
8. Tel: +386 53334077
9. ●Email: [email protected]

Thank you for choosing www.naturalwoodserve.com! We will wholeheartedly provide you with quality products and services, and look forward to solving any problems for you.